We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
A webhook would be dropped only if it exceeds the permitted API rate limit of your Freshdesk Account. Please write to support@freshdesk.com with details regarding the webhook and use-case for which you had set it up. One of our agents would get in contact with you to discuss on making this more efficient for you, after which you could trigger the webhooks and keep it within the rate limit.
