If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

A webhook would be dropped only if it exceeds the permitted API rate limit of your Freshdesk Account. Please write to support@freshdesk.com with details regarding the webhook and use-case for which you had set it up. One of our agents would get in contact with you to discuss on making this more efficient for you, after which you could trigger the webhooks and keep it within the rate limit.