We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Agents and CSMs can set up rules to prevent new ticket notifications from being sent depending on specific scenarios. In this video, we’ll show you how to skip new ticket email notifications in Freshdesk.