Any webhook you have set up on your Freshdesk - be it in an automation rule, or an external webhooks ( like Zapier or TimeCamp) - will contribute towards adding to the API calls resulting in meeting with your rate limits.
What webhooks will contribute to my rate limit?
Modified on: Wed, 13 Jan, 2021 at 3:58 PM
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
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