The number of API calls per hour is based on your plan. This limit is applied on an account wide basis irrespective of factors such as the number of agents or IP addresses used to make the calls. The following rates will apply:


Plan    
Calls per hour allowed
Blossom and Garden
3000
Estate and Forest    
5000


If you are looking to increase your API limit, please drop an email to support@freshdesk.com with a complete description of your use-case and we'll help you sort this out.