Note: The per-minute rate limiting is being rolled out in batches.


The number of API calls you can make is based on your plan. This limit is applied to your account irrespective of the number of agents you have or IP addresses used to make the calls. 


We're currently moving all Freshdesk accounts from a per-hour limit to a per-minute limit. In this article, we'll give you details on both. 


Call limits per minute


Plan
Calls per minute 
Maximum limit per endpoint
Blossom
100Ticket Create - 40
Ticket Update - 40
Tickets List - 10
Contacts List - 10

Garden
200Ticket Create - 80
Ticket Update - 80
Tickets List - 20
Contacts List - 20

Estate
400Ticket Create - 160
Ticket Update - 160
Tickets List - 100
Contacts List - 100

Forest
700Ticket Create - 280
Ticket Update - 280
Tickets List - 200
Contacts List - 200




Call limits per hour


Plan    
Calls per hour 
Blossom and Garden
3000
Estate and Forest    
5000


For more details, visit our developer portal.


If you are looking to increase your API limit, or move to the per-minute limiting, please drop an email to support@freshdesk.com with details on your use-case and we'll help you sort this out.