If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Note: The per-minute rate limiting is being rolled out in batches.
The number of API calls you can make is based on your plan. This limit is applied to your account irrespective of the number of agents you have or IP addresses used to make the calls.
We're currently moving all Freshdesk accounts from a per-hour limit to a per-minute limit. In this article, we'll give you details on both.
Call limits per minute
Plan | Calls per minute | Maximum limit per endpoint |
Free | 0 | 0 |
Growth | 200 | Ticket Create - 80 Ticket Update - 80 Tickets List - 20 Contacts List - 20 |
Pro | 400 | Ticket Create - 160 Ticket Update - 160 Tickets List - 100 Contacts List - 100 |
Enterprise | 700 | Ticket Create - 280 Ticket Update - 280 Tickets List - 200 Contacts List - 200 |
For more details, visit our developer portal.
If you are looking to increase your API limit, or move to the per-minute limiting, please drop an email to support@freshdesk.com with details on your use-case and we'll help you sort this out.
Please note: For every trial period the API limit is 50 per minute.