Why are the points I previously earned by completing a quest no longer credited to me?
Modified on: Mon, 24 Jul, 2017 at 10:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is not available on the old Freshdesk.
If the actions that led to you achieving the quest in the first place were later canceled or nullified, the points awarded for the quest will be retracted as well.
For example, if you had a quest to resolve 10 tickets in a day and you did so, you'd be awarded the respective points for that quest. But, at a later point in time, if any one of those tickets is reopened, the quest would be canceled and the points removed.
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