How can I edit the level of each agent manually?
Modified on: Fri, 21 Jul, 2017 at 7:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can override the system and manually set the level of the agent under Admin --> Agents --> Edit (next to the agent's name) and set the level manually.
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