Why is only part of the conversation in Slack being converted into a ticket in Freshdesk?

Modified on: Fri, 21 Jul, 2017 at 6:50 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

As per the integration, the latest 200 messages would only be included in the text of the ticket.

The text content only from conversations will be included in the ticket. All files attached and snippets will be available as a clickable Slack link in your ticket.