If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Our Salesforce integration is bi-directional that is, one will able to see and create customer's Freshdesk tickets in their Salesforce contacts list and also will be able to see customer's account information under Freshdesk.
However, the editing fields with respect to Salesforce is one-way only. From Freshdesk, one will not be able to edit anything regarding Salesforce whereas the reverse is possible.