Why can't I see tickets in Salesforce when others can?
Modified on: Fri, 21 Jul, 2017 at 7:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We load ticket information using visual force pages in Salesforce, and so you'll have to allow cookies from freshdesk.na15.visual.force.com to ensure that you will be able to load this data in Salesforce.
So, clearing your browser cache should help - or please load this in an incognito/private window.
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