We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Not all ticket properties in the system would be synced to Salesforce. If you make changes to the following 7 properties, they will be updated in Salesforce immediately:
Status
Priority
Ticket Type
Group
Agent
Due By time
Deleted or not
If you make changes to one of the above parameters, the entire ticket properties list gets synced to Salesforce. So if you wish to change a "sync not-supported parameter" (such as Source), be sure to change one of the above ones as well to reflect the changes immediately.
