Why am I, as an agent, not getting notifications when a new ticket is created?
Modified on: Fri, 14 Dec, 2018 at 9:16 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin >Helpdesk Productivity >Email Notifications >Agent Notifications >New Ticket Created.
If the agents do not receive this email, kindly check if it is toggled on. Further, Only the agents whose names are added under the Notify agents section would receive this email each time a ticket is created. You can add as many numbers of agents under this section.
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