Freshdesk’s search feature lets you find tickets, solution articles, forum posts and customers. To add more accuracy to ticket searches and make your life easier, we’ve introduced Filtered Search.


As an example, you can now easily look for ‘console repair’ tickets received in the last 10 days, assigned to a specific group and so on using the filters available. Essentially, you can filter your ticket searches by the exhaustive ticket property list, including the custom ticket fields.


How to use Filtered Search 

  • Enter your search text into the Freshdesk search bar on the top right, inside the product



  • Once inside the 'Tickets' sub-tab, click on the ‘Filter’ button on the top of your screen to add parameters to filter your search results and finish the process by clicking on the ‘apply’ button right below your filter fields. 




Freshdesk’s search feature lets you find tickets, solution articles, forum posts and customers. To add more accuracy to ticket searches and make your life easier, we’ve introduced Filtered Search.


As an example, you can now easily look for ‘server down’ tickets received in the last 10 days, assigned to a specific group and so on using the filters available. Essentially, you can filter your ticket searches by the exhaustive ticket property list, including the custom ticket fields.


How to use Filtered Search 

  • Enter your search text into the Freshdesk search bar on the top right, inside the product 


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  • Select the 'Tickets' sub-tab inside the search results page                                                                                                                                                                           

Screen Shot 2017-03-07 at 2.34.11 PM.png


  • Once inside the 'Tickets' sub-tab, click on the ‘Filter’ button on the left-hand side of your screen to add parameters to filter your search results and finish the process by clicking on the ‘search’ button right below your filter fields. 


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