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Solution home Freshdesk FAQ Ticketing Workflow

How do I view the updates made to a ticket?

Modified on: Tue, 25 Jul, 2017 at 10:31 PM

After clicking on a ticket, please click on the Activities option to the top-right of the ticket details page. This would display the list of activities performed on the ticket in chronological order, which would contain information on updates made by each of these activities.