We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Please navigate to the solutions tab on the global header -> click on the category -> where you could open the folder of articles. When you click on "show languages", you would see the icons of the languages supported in your helpdesk.
Kindly add the article's translation under each icon in the respective languages. This would make them available in the language chosen in the drop-down on the customer portal.
You could make an entire folder of articles in one language by following the same instructions.
