What is the hierarchy of the community forums in Freshdesk?
Modified on: Mon, 24 Jul, 2017 at 10:02 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Community Forums can be built with three levels of hierarchy.
At the top level, you could have various Community Categories such as Report a Problem, Discussions and so on. Within these categories, you could include specific Forums. Each of these forums can have as many individual Topics of discussion as you need.
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