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Solution home Freshdesk FAQ Email notifications

How to notify the customer when a ticket is closed or resolved?

Modified on: Fri, 25 Jun, 2021 at 10:49 PM

To notify the customer when a ticket is closed or resolved, please navigate to Admin --> Workflows --> Email Notifications -->Requester Notification-->Turn on the notification for Agent closes the ticket and Agent Resolves a ticket. This would send a notification email whenever a ticket raised by them is marked as Resolved/Closed.