While adding a new product I get the error message "Please enter a valid email address". Why so?

Modified on: Tue, 25 Jul, 2017 at 1:57 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

For each portal on your account, you would have one dedicated primary email address associated with it. The main portal will have a similar primary support email and the product portal will have it's own distinct primary email address.

Existing emails cannot be used while creating a new product. You would have to add a new/unique email address and associated it with the New Product which is being created.