How do I increase the agent seats on my account?
Modified on: Wed, 7 Nov, 2018 at 12:18 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To add new agent licenses, navigate to Admin -> Account Settings -> Plans & Billings -> Choose this plan where you could increase the number of agent seats on your account.
Here, the number of agent seats would be displayed, which you could edit and click on "Proceed to Payment". After the payment is authorized, the agent seat(s) would be added to your account.
If your payment is offline, please write to email@example.com, with a request to increase agent seats and the number of agents you are looking to add. One of the agents from the Billing Team would get in contact with you to process your request.
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