We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within your helpdesk.
Please follow the below steps to edit the email notifications to customize them per your business requirement.
Login to your Freshdesk account as an administrator.
Navigate to Admin from the menu. Select Workflows and click on EmailNotifications.
Click on the Edit icon next to any email notification.
You can make use of the “Insert Placeholder” option to add dynamic content and personalize the email subject and its content.
