How do I enable Round Robin Ticket Assignment in my account?
Modified on: Fri, 25 Jun, 2021 at 7:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Estate Omnichannel
Forest Omnichannel
Within Freshdesk, you would have the option to automatically assign tickets to agents within a group, in round-robin. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". You could choose the mode of Automatic Ticket assignment as " Round Robin".
Note: This feature is available only in the Estate and Forest plans.
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