We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to support@freshdesk.com with the CSV file of your current Knowledge Base and one of our agents will get in touch with you to check the data and process your import.
How can I import my existing Knowledge Base into Freshdesk?
Modified on: Thu, 23 Aug, 2018 at 10:43 AM
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Freshdesk Omni
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Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base