How can I import my existing Knowledge Base into Freshdesk?
Modified on: Thu, 23 Aug, 2018 at 10:43 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to firstname.lastname@example.org with the CSV file of your current Knowledge Base and one of our agents will get in touch with you to check the data and process your import.
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