What is the time period taken to update the sections on Admin Dashboard?

Modified on: Tue, 21 Jun, 2022 at 2:50 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

The various sections of the Admin Dashboard are not real-time. Today's ticket trends and Group Performance would be updated once every 30 minutes ( based on your helpdesk time zone ). The other reporting metrics for the Helpdesk would be updated 10 minutes.

For the Group Performance section, there is an upper limit of 50 groups that could be displayed. If the number of groups is more than 50, the top 50 groups based on ticket volume would be listed first.