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Solution home Freshdesk FAQ Ticketing Workflow

What is the E-commerce channel?

Modified on: Wed, 4 Jul, 2018 at 12:48 PM

When you are hosted on an online e-commerce store and would like the customer queries from those stores to create tickets within your Freshdesk account, you can make use of the E-commerce channel. You will have the option to integrate with your eBay account and tickets will get created inside Freshdesk via your eBay shops.