Sample scenario for Shared Ownership?
Modified on: Tue, 30 May, 2017 at 12:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
A ticket comes from an e-commerce company which has issues relating to a bug as well a query regarding a feature.
Query is solved by the customer facing agent(Primary agent).
Bug is solved by the internal agent(Developer).
Shared Ownership helps in dynamically checking the status of work on a single ticket, keeping both the agents in the loop.
Did you find it helpful?
Can you please tell us how we can improve this article?