How can I assign large number of groups and agents for Shared Ownership?
Modified on: Thu, 6 Apr, 2017 at 2:44 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are 2 ways to do it.
- Bulk Mode
Select the necessary tickets to perform bulk actions.
- Using Scenario Automation
Option to execute a scenario is directly available in the drop down menu.
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