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Solution home Freshdesk FAQ Advanced Ticketing features

How can I assign large number of groups and agents for Shared Ownership?

Modified on: Thu, 6 Apr, 2017 at 2:44 PM

There are 2 ways to do it.


- Bulk Mode

Select the necessary tickets to perform bulk actions.


- Using Scenario Automation

Option to execute a scenario is directly available in the drop down menu.