We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Zoho CRM is a web-based customer relationship management application that has a native integration in Freshdesk. This integration would allow you to fetch requester information from this tool which is available in the contact details as well as tickets detail page.
Please navigate to Admin -> Support Operations -> Apps -> Get more apps -> choose to install Zoho CRM.
The integration will ask for the Auth Token which can be taken from your Zoho CRM account. For more information, please navigate to this link to set this up.
