If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

At times, there might be instances where you need to create a ticket on behalf of a customer who reached out to you directly, or for proactive support.


You can do this under '+New' -> New Ticket. You enter the Requester Information, Ticket Subject, and Description and other mandatory fields to raise a ticket on behalf of the Requester.