How do I create a ticket on behalf of a customer?

Modified on: Thu, 24 Aug, 2023 at 10:09 PM

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At times, there might be instances where you need to create a ticket on behalf of a customer who reached out to you directly, or for proactive support.

You can do this under '+New' -> New Ticket. You enter the Requester Information, Ticket Subject, and Description and other mandatory fields to raise a ticket on behalf of the Requester.