How does SSO in Freshdesk work?
Modified on: Thu, 16 Apr, 2020 at 6:28 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Estate Omnichannel
Forest Omnichannel
The Single Sign-On capability in Freshdesk lets the users arriving at your support portal login with their credentials saved on your database.
This saves them the time and effort involved in creating a separate account for your support portal. You can also set up an SSO mechanism to validate users trying to log into your portal for Freshdesk using a locally hosted script. These could be the users who already have an account in your web application or whose information you have stored in your internal application like ActiveDirectory.
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