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Single Sign-On (SSO)

Single Sign-On (SSO) is a system that lets users securely authenticate multiple cloud applications by logging in only once in a managed authentication system. This managed authentication system is also referred to as Identity Provider (IdP) and the cloud applications that rely on the data provided by Identity Provider are called Service Providers (SP). Some of the Identity Providers are ADFS, OneLogin, Okta, Auth0, and G-Suite.


Existing Single Sign-On set up in Freshdesk

If you have set up SSO inside the Freshdesk, you will be instructed to set up the SSO on the Freshworks Neo Admin Center. There will be a message displayed under Admin > Account > Security settings page as shown below : 






Once you have configured the SSO settings at the Freshworks Neo Admin Center, you can disable the SSO from Freshdesk’s end.


New Single Sign-On set up in Freshdesk


If you are going to set up SSO in the account for the first time, then you can directly configure it on the Freshworks Neo Admin Center. A message will be displayed under Admin>Security settings page prompting you to configure as shown below : 



Here is a brief explanation of how Single-Sign-On works in the context of Freshworks suite of products, protocols supported by our implementation, and how you can configure the single sign-on settings for various protocols.


Accessing Single Sign-On Settings

  • Navigate to your Organization Dashboard and click on the Security section in the sidebar.
    Please note that this option is only available to the Org Admins


    Note: You can access the Organization Dashboard by opening the Freshworks Switcher and clicking on your organization link.


  • In the available choices, turn on the Single Sign-On option and choose the protocol you are interested in configuring




Supported Protocols
As of today, Freshworks supports the following protocols to exchange user identity information securely between the Identity Provider and Service Provider. We have provided a detailed guide for configuring Single Sign-On settings for each of these protocols here. 


To learn more about Single Sign-on in general, you can refer to this article below:

Single Sign-On - Overview

To learn how to set up custom SSO policies in Org, you can refer to this article below:
Configuring custom SSO policies under Org