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Sprout- Type your URL in the address bar, hit enter and select Login. Then choose the option Are you an Agent? Login here and it will redirect you to the Freshworks page.
- Select Forgot password option, enter your email address and a password reset link will be sent to your email.
- Reset the password using the link and you can log in to the account.
Please reach out to support@freshdesk.com for further help and clarifications.
If your customers are facing login issues, here's how you can reset their password:
https://www.youtube.com/watch?v=oJTcbYch5T8&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=2