We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Yes, we do have an Agent specific Freshdesk Mobile app for IOS and Android. You can download the App from the App store/ Play store respectively.