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Solution home Freshdesk FAQ Ticketing Workflow

How to change the 'From' email address of a ticket?

Modified on: Mon, 15 Feb, 2021 at 3:03 PM

While replying, you can use the drop-down arrow mark to choose the 'From' email address as shown in the image below:



If you want to have a common email from which the replies are sent out, you can make use of the App 'Common From email address'