How to remove CC from a ticket?
Modified on: Fri, 14 Dec, 2018 at 2:56 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To remove the CC from a ticket you need click on the Reply option > select the addresses in the cc bar and click on the 'x' mark next to it and send the reply. Once removed, the CC address would not appear in the next replies unless added again by the requester or one of the agents manually.
Did you find it helpful?
Can you please tell us how we can improve this article?