You can add up to a maximum of 10 child tickets to a parent ticket.
How many child tickets can I add to a parent ticket?
Modified on: Mon, 10 Sep, 2018 at 10:37 AM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base