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How to get an export of tickets that have violated SLA?

Modified on: Wed, 12 Sep, 2018 at 2:38 PM

You can get an export of tickets that breached the SLA by heading to Reports>Agent Performance. Apply the required filters and click on First Response SLA % and Resolution SLA % and click on the number of tickets. You will see the number of tickets that have violated with all the details. You can export it as shown in the link.