You can create a portal by navigating to Admin > Support Operations > Multiple Products > Create New product. You have to set a new support email address for the portal and then have a CNAME and TXT record created for that portal in your DNS.
How to create a new portal?
Modified on: Sat, 26 Jun, 2021 at 1:51 AM
Freshdesk
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Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base