How do I set up multiple products on a portal?
Modified on: Thu, 13 Jul, 2017 at 6:42 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Multiple Products feature is available from the Estate Plan onwards in Freshdesk.
To set up a new product, please navigate to Admin -> General Settings -> Multiple Products and then click on New Product. Enter the details related to the product and a new email address for this product is mandatory.
Configure separate support emails for each product. They can be automatically queued in a specific group by filling in the details requested under 'Product Support Email'.
This article provides additional information on this process.
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