The Multiple Products feature is available from the Estate Plan onwards in Freshdesk.


To set up a new product, please navigate to Admin -> General Settings -> Multiple Products and then click on New Product. Enter the details related to the product and a new email address for this product is mandatory. 


Configure separate support emails for each product. They can be automatically queued in a specific group by filling in the details requested under 'Product Support Email'.


This article provides additional information on this process.