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We assure you that this change will not impact your product experience, and no action is required on your part.

This error occurs when there is a mismatch in the signature. 

To extract the SHA signature from Google,

  • In the Google Admin console, navigate to Security > Set up single sign on and click on the download Certificate.

                                  Screen Shot 2017-05-24 at 1.11.23 PM.png

  • Open the downloaded .pem extension file using notepad/sublime text editor.

                                     Screen Shot 2017-05-24 at 4.00.04 AM.png

  • Make sure that you’ve selected SHA256 as the algorithm and click on calculate fingerprint.

                                       Screen Shot 2017-05-24 at 3.22.45 AM.png
  • Enter the key displayed in the formatted fingerprint text box in your Freshdesk account under Admin > Security > SAML >Security Certificate Fingerprint > Save.