The Dashboard would refresh once every 30 seconds for the Score cards and Bar charts (Live widgets). For the Customer Satisfaction and Leaderboard the refresh time would be 60 minutes. For all the other widgets the refresh time is 30 minutes.
Is the Team Dashboard realtime?
Modified on: Thu, 13 Dec, 2018 at 4:00 PM
Freshdesk
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Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base