If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Please follow the steps below so that we could identify the reason for the same.
- Try accessing the account in the 'Incognito' window of your browser. If this works clear the cache and cookies of the browser and that should do the trick.
- Try in different browsers. This will help us identify if this is a browser specific issue.
- If both the above steps do not work then check the issue on a different network and let us know if that helps (A mobile hotspot should help with this).
- Check out our status page which is https://updates.freshdesk.com/ to know if there are currently any issues.
If none of the above works, please raise a ticket with us so that we could have this checked for you.
