I want to prevent a customer from starting a forum topic
Modified on: Tue, 18 Dec, 2018 at 5:32 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This can be done in two ways:
- You can disable forums by navigating to Admin > Portals > Settings > Who can view forums > None > Save the settings. This will hide the Forum tab from your customer portal.
- You can moderate all the forum topics by navigating to Admin > Portals > Settings > Moderate Forums > Moderate all topics and replies. Only if the moderators allow, the topic will be posted in the forum.
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