I want to prevent a customer from starting a forum topic

Modified on: Thu, 20 Apr, 2023 at 5:52 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

To Manage the Forum settings,

Go to Admin > Channels > Portals.
Click Edit near the portal.
Go to Manage Sections tab and scroll down to Forums.
Under 'Forums can be viewed by', select Logged in users.
This will hide the Forum tab from your customer portal.
To manage the content on your your forum, select the appropriate Moderate Forums option.
Click Save.