I want to report on how many users are reading the articles on the helpdesk
Modified on: Fri, 15 Jan, 2021 at 5:06 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Estate Omnichannel
Forest Omnichannel
You can view this from the Solutions section in your Freshdesk. Next to the article you will be able to see the number of Views by your customers. You can also view the number of likes and dislikes.
You can also create your own knowledge base reports if you're on the Estate plan or above.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
