'Error loading widget' - Error message on Team Dashboards
Modified on: Mon, 3 Dec, 2018 at 10:37 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You will see this error message (shown in screenshot below) on your dashboard as part of the:
- Live widgets (Scorecard & Bar Chart widgets) - when the corresponding ticket view is deleted
- Team Performance and trends widgets (SLA trends, Ticket trends, Time trends, Leaderboard, and CSAT widgets) - when the corresponding group/product is deleted
Clicking on 'View configuration' will let you edit and update that widget for the dashboard.
Did you find it helpful?
Can you please tell us how we can improve this article?