'Error loading widget' - Error message on Team Dashboards

Modified on: Mon, 3 Dec, 2018 at 10:37 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

You will see this error message (shown in screenshot below) on your dashboard as part of the:

Live widgets (Scorecard & Bar Chart widgets) - when the corresponding ticket view is deleted
Team Performance and trends widgets (SLA trends, Ticket trends, Time trends, Leaderboard, and CSAT widgets) - when the corresponding group/product is deleted

Clicking on 'View configuration' will let you edit and update that widget for the dashboard.