We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
A ticket cannot be linked to a tracker when any of the following is true :
When the mandatory or required ticket fields are not filled in for a ticket, the ticket cannot be linked to a tracker. Make sure all the mandatory ticket fields are filled in for a ticket before linking it to a tracker ticket.
When the ticket is already associated with a parent or a child ticket, it will not be possible to link such tickets to a tracker.
When a ticket is merged with another ticket. The primary ticket which is closed will not have the Linked tickets option. In those cases, please use the secondary ticket for linking it to a tracker.
