Setting up your Sandbox
Modified on: Fri, 14 Jun, 2019 at 4:17 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
As a helpdesk administrator, you would want to test out a configuration or feature before enabling it on your Freshdesk account. For example, when you add a new workflow, you need to make sure it doesn't affect your customers or agents before you’ve had a chance to test and fine-tune it completely.
With the Sandbox feature, you can avoid making irreversible changes. The sandbox is a replica of your Freshdesk account. Read more here.
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