We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


As a helpdesk administrator, you would want to test out a configuration or feature before enabling it on your Freshdesk account. For example, when you add a new workflow, you need to make sure it doesn't affect your customers or agents before you’ve had a chance to test and fine-tune it completely.


With the Sandbox feature, you can avoid making irreversible changes. The sandbox is a replica of your Freshdesk account. Read more here.