The order in which they see conversations within the ticket details page, be it chronological or reverse chronological, should be a choice that they make. Admins can enable their agents to view the newest conversations on top with a single click, so they don’t have to scroll down every time to find the latest updates on a ticket. Read more here.
Sorting Ticket Conversations
Modified on: Fri, 14 Jun, 2019 at 4:22 PM
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