Sorting Ticket Conversations
Modified on: Fri, 14 Jun, 2019 at 4:22 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The order in which they see conversations within the ticket details page, be it chronological or reverse chronological, should be a choice that they make. Admins can enable their agents to view the newest conversations on top with a single click, so they don’t have to scroll down every time to find the latest updates on a ticket. Read more here.
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