Automation - Rules that run on ticket creation
Modified on: Mon, 1 Jul, 2019 at 3:19 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
These rules allow you to setup your support workflows by performing a predefined set of actions on newly created tickets. These rules let you automate actions such as:
Assigning tickets to the right groups and/or agents
Setting ticket properties like status, priority, and type
Triggering email notifications to agents and requesters
Deleting tickets or marking them as spam
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