How to enable Single sign on for Google Apps Premier Edition?
Modified on: Wed, 27 Feb, 2019 at 2:42 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Google does not allow openid authentication through google apps premier accounts by default. (Standard edition google apps accounts work fine).
To change this, you need admin access to the google apps account:
For domain administrators, Go to Manage this domain > Advanced tools > Federated Login using OpenID
Check Allow users to sign in to third party websites using OpenID.
Please note that installing the Google apps marketplace app will insert a horizontal Freshdesk bar into every user's email account in the domain. This is out of our control, and is a part of Google's default behavior for marketplace apps.
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