Score card widget in Freshdesk iOS app
Modified on: Fri, 15 Nov, 2019 at 3:33 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Freshdesk iOS app has a scorecard widget that displays important information about everyday tickets in your Today view. The widget displays the number of Unresolved, Open, Overdue tickets and more based on your default dashboard settings.
Clicking on any of the displayed data takes you to the corresponding section.
Additionally, you can have a peek of your helpdesk using the 3D touch on your iPhone. This widget auto-refreshes in real-time to be in-sync with your helpdesk.
How to set up the iOS widget that’s housed in Todays View
To set up the iOS widget, go to Edit → Add Widgets → Freshdesk.
Download the iOS app
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