Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.
Sprout | Blossom | Garden | Estate | Forest | |
Curated reports | |||||
Ticket volume trend | Y | Y | Y | Y | Y |
Helpdesk reports (Performance & Ticket Volume) | N | Y | Y | Y | Y |
Agent performance | N | N | Y | Y | Y |
Group performance | N | N | Y | Y | Y |
Time sheet summary report | N | N | Y | Y | Y |
Satisfaction survey report | N | N | Y | Y | Y |
Performance distribution | N | N | N | Y | Y |
Customer analysis | N | N | N | Y | Y |
Ticket Lifecycle report | N | N | N | Y | Y |
Knowledge base report | N | N | Y | Y | Y |
Report level functionalities | |||||
Report level - Search | Y | Y | Y | Y | Y |
Report level - Filters | Y | Y | Y | Y | Y |
Report level - Save | N | Y | Y | Y | Y |
Report level - Delete | N | Y | Y | Y | Y |
Report level - Schedule | N | N | Y | Y | Y |
Report level - Export | N | N | Y | Y | Y |
Advanced reporting | |||||
Custom reporting | N | N | N | Y | Y |
Add widgets | N | N | N | Y | Y |
Widget level - Search | N | N | N | Y | Y |
Widget level - Schedule | N | N | Y | Y | Y |
Widget level - Export | N | N | Y | Y | Y |
Widget level - Save & Save As | N | N | N | Y | Y |
Widget level - Filter | N | N | N | Y | Y |
Widget level - Delete | N | N | N | Y | Y |
Change chart (Visualization) | N | N | N | Y | Y |
Add to reports | N | N | N | Y | Y |
Other capabilities | |||||
Clone report | N | Y | Y | Y | Y |
Present | N | Y | Y | Y | Y |
Underlying data | N | N | Y | Y | Y |
Text widgets | N | N | N | Y | Y |
Widget page styling | N | N | N | Y | Y |
Data export | N | N | N | Y | Y |
Three-level data drill down | N | N | N | Y | Y |