Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.
| Sprout | Blossom | Garden | Estate | Forest | |
Curated reports | |||||
| Ticket volume trend | Y | Y | Y | Y | Y |
| Helpdesk reports (Performance & Ticket Volume) | N | Y | Y | Y | Y |
| Agent performance | N | N | Y | Y | Y |
| Group performance | N | N | Y | Y | Y |
| Time sheet summary report | N | N | Y | Y | Y |
| Satisfaction survey report | N | N | Y | Y | Y |
| Performance distribution | N | N | N | Y | Y |
| Customer analysis | N | N | N | Y | Y |
| Ticket Lifecycle report | N | N | N | Y | Y |
| Report level functionalities | |||||
| Report level - Search | Y | Y | Y | Y | Y |
| Report level - Filters | Y | Y | Y | Y | Y |
| Report level - Save | N | Y | Y | Y | Y |
| Report level - Delete | N | Y | Y | Y | Y |
| Report level - Schedule | N | N | Y | Y | Y |
| Report level - Export | N | N | Y | Y | Y |
| Advanced reporting | |||||
| Custom reporting | N | N | N | Y | Y |
| Add widgets | N | N | N | Y | Y |
| Widget level - Search | N | N | N | Y | Y |
| Widget level - Schedule | N | N | Y | Y | Y |
| Widget level - Export | N | N | Y | Y | Y |
| Widget level - Save & Save As | N | N | N | Y | Y |
| Widget level - Filter | N | N | N | Y | Y |
| Widget level - Delete | N | N | N | Y | Y |
| Change chart (Visualization) | N | N | N | Y | Y |
| Add to reports | N | N | N | Y | Y |
| Other capabilities | |||||
| Clone report | N | Y | Y | Y | Y |
| Present | N | Y | Y | Y | Y |
| Three-level data drill down | Y | Y | Y | Y | Y |
| Underlying data | N | N | Y | Y | Y |
| Data export | N | N | Y | Y | Y |
