We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.
| Sprout | Blossom | Garden | Estate | Forest | |
Curated reports | |||||
| Ticket volume trend | Y | Y | Y | Y | Y |
| Helpdesk reports (Performance & Ticket Volume) | N | Y | Y | Y | Y |
| Agent performance | N | N | Y | Y | Y |
| Group performance | N | N | Y | Y | Y |
| Time sheet summary report | N | N | Y | Y | Y |
| Satisfaction survey report | N | N | Y | Y | Y |
| Performance distribution | N | N | N | Y | Y |
| Customer analysis | N | N | N | Y | Y |
| Ticket Lifecycle report | N | N | N | Y | Y |
| Knowledge base report | N | N | Y | Y | Y |
| Report level functionalities | |||||
| Report level - Search | Y | Y | Y | Y | Y |
| Report level - Filters | Y | Y | Y | Y | Y |
| Report level - Save | N | Y | Y | Y | Y |
| Report level - Delete | N | Y | Y | Y | Y |
| Report level - Schedule | N | N | Y | Y | Y |
| Report level - Export | N | N | Y | Y | Y |
| Advanced reporting | |||||
| Custom reporting | N | N | N | Y | Y |
| Add widgets | N | N | N | Y | Y |
| Widget level - Search | N | N | N | Y | Y |
| Widget level - Schedule | N | N | Y | Y | Y |
| Widget level - Export | N | N | Y | Y | Y |
| Widget level - Save & Save As | N | N | N | Y | Y |
| Widget level - Filter | N | N | N | Y | Y |
| Widget level - Delete | N | N | N | Y | Y |
| Change chart (Visualization) | N | N | N | Y | Y |
| Add to reports | N | N | N | Y | Y |
| Other capabilities | |||||
| Clone report | N | Y | Y | Y | Y |
| Present | N | Y | Y | Y | Y |
| Underlying data | N | N | Y | Y | Y |
| Text widgets | N | N | N | Y | Y |
| Widget page styling | N | N | N | Y | Y |
| Data export | N | N | N | Y | Y |
| Three-level data drill down | N | N | N | Y | Y |
