Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.



SproutBlossomGardenEstate
Forest
Curated reports





Ticket volume trend
YYYYY
Helpdesk reports (Performance & Ticket Volume) NYYYY
Agent performanceNNYYY
Group performanceNNYYY
Time sheet summary report
NNYYY
Satisfaction survey report
NNYYY
Performance distribution
NNNYY
Customer analysis
NNNYY
Ticket Lifecycle report
NNNYY
Knowledge base reportNNYYY
Report level functionalities




Report level - Search
YYYYY
Report level - Filters
YYYYY
Report level - Save
NYYYY
Report level - Delete
NYYYY
Report level - ScheduleNNYYY
Report level - Export
NNYYY
Advanced reporting




Custom reportingNNNYY
Add widgets
NNNYY
Widget level - Search
NNNYY
Widget level - ScheduleNNYYY
Widget level - Export
N
NYYY
Widget level - Save & Save As
NNNYY
Widget level - Filter
NNNYY
Widget level - Delete
NNNYY
Change chart (Visualization)
NNNYY
Add to reports
NNNYY
Other capabilities





Clone report
NYYYY
Present
NYYYY
Underlying data
NNYYY
Text widgets
NNNYY
Widget page stylingNNNYY
Data export
NNN
YY
Three-level data drill down
NNNYY